Based in Portsmouth, Signature Miles serves Southampton and Hampshire, with airport transfers, cruise transfers and chauffeur travel to London and destinations across the UK. Contact us for a bespoke quotation for longer journeys or tailored itineraries.
How much luggage can I bring?
Our Mercedes-Benz V-Class carries up to seven passengers and seven large cases; Business Class and First Class accommodate up to two large cases. Capacity depends on luggage size and the vehicle supplied. Please mention oversized luggage or pushchairs when booking.
Is my airport or cruise transfer fare fixed?
Yes, for your agreed journey and services. Traffic delays do not change your confirmed fare. Extra waiting, excess hourly mileage or requested journey changes may incur charges under our booking terms.
Can I change my booking if my plans change?
Contact us as soon as your travel plans change. Amendments depend on availability; extra time or distance may affect your fare. We confirm agreed changes in writing. Cancellation and amendment conditions are in our booking terms.
A few helpful essentials. The full terms are just one click away.
Booking & payment
Your journey is confirmed in writing once the payment due is received. Eligible advance bookings can use a 20% deposit, with the balance due 14 days before travel. Pickups within six hours must be booked by phone.
Cancellations & refunds
More than 48 hours before pickup: refund of what you have paid, less £15 for administration and processing.
24–48 hours, including exactly 24 or 48 hours: 50% of the total fare refunded.
Less than 24 hours: normally no refund.
Free two-hour corrections or cancellations may apply to advance bookings. Flight cancellations, replacement bookings and other exceptions are explained in the full terms.
Hourly hire & mileage
Hourly hire includes 20 miles per booked hour, pooled across the booking: 100 miles for five hours or 200 miles for ten hours. The allowance covers travel during your hire, from your pickup to your final drop-off.
Additional mileage is charged at £2 per mile for Business Class and £2.50 per mile for Luxury MPV and First Class, based on the distance travelled beyond your total allowance and settled after your journey.
Waiting & flight changes
Free waiting: 15 minutes for standard pickups, 60 minutes for airports and 45 minutes for cruise terminals. Airport waiting starts from landing or your booked pickup time, whichever is later.
Booked sightseeing waiting is pooled across all stops. After the pooled booked allowance, one extra 15 minutes is free across the booking. Further stop waiting is £50 per full hour plus £15 per remaining 15 minutes or part, calculated across the total additional waiting. Traffic delays do not change the confirmed fare. We monitor flights and help with changes where possible.
Travelling safely & looking after the vehicle
Please tell us about children, seat requirements and luggage when booking. Where a legal child-seat exemption applies, the chauffeur decides whether travel is safe, taking the child's age and the journey into account.
Smoking and vaping are not permitted. Serious soiling carries a £150 cleaning and downtime charge; we will explain any charge and how to pay.
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Privacy Policy
Signature Miles uses the information you provide to prepare quotations, arrange chauffeur services, communicate about your journey and manage payments.
Booking information: Depending on your enquiry, this can include your name, email address, phone number, pickup and drop-off locations, stops, travel dates and times, vehicle choice, passenger count, luggage, flight details and requests you enter. Relevant information is processed by our website, hosting and pricing services to prepare quotations and manage reservations.
Google Maps: Text typed into our address fields is sent to Google Maps Platform to provide address suggestions. Journey locations may also be processed by Google to calculate routes, distances and travel times. Google processes this information under its Privacy Policy and Terms of Service.
Stripe payments: If you choose online payment, Stripe processes the contact, transaction and payment information needed to process your payment and help prevent fraud. Card information is entered in Stripe's payment checkout, rather than our journey form. Stripe explains its processing in its Privacy Policy.
WhatsApp: Choosing a WhatsApp reservation opens that service with your reservation details prefilled. Information you share through WhatsApp is also handled by that service.
Cookies and similar storage: Essential booking and payment services may use storage for functionality and security. Optional Google Analytics loads only if you consent. Your preference is saved on this device for up to six months and can be changed using Cookie Preferences in the footer. We do not currently use marketing cookies. Third-party providers describe their storage practices in their own policies.
Privacy questions and requests: Contact info@signaturemiles.com to ask how your information is used or retained, or to request access, correction or deletion. Some booking and transaction records may need to be retained for accounting or legal obligations.
Last updated: 5 October 2026.
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Business Class
Mercedes-Benz
First Class